Receptionist

Location: On site / Scalpwilliam Or Mount Mapas, Killiney, Co. Dublin, Ireland
job type: Casual / Part-time
Sector and subsector: Hospitality Front of House
Salary: Negotiable salary

SCOPE & GENERAL PURPOSE OF JOB

To ensure that the customers are offered the highest quality standards in service and care, anticipating their needs and being attentive at all times.

ACCOUNTABILITIES

• To offer the highest level of guest service in the Reception Area of the hotel, ensuring the agreed standards are achieved at all times.
• To check in and out of guests on arrival and departure; deal with enquiries via the telephone and at the Front Desk; ensure all procedures are followed in relation to the handling of cash and keys.
• To offer the highest level of Guest Care in line with the standards set within the department.
• To ensure all reservations are accepted, recorded and confirmed in accordance with company policy and in an efficient and courteous manner.
• To ensure accurate and complete entries in Guestline system in accordance with established procedures.
• To have an in-depth knowledge of your department product, in addition to being aware of the total hotel facilities.
• To work as part of the Team, being aware of colleagues and their needs, and being flexible at all times.
• To promote sales within the department and across the hotel.
• To have pride and commitment in your area of work.
• To attend training sessions as required.
• To attend appraisal / assess as required.
• To attend Hotel and Departmental Meetings as required, ensuring effective communication at all levels.
• To maintain all company policies and procedures.
• To ensure that all hygiene regulations are adhered to at all times.
• To comply with statutory and legal requirements for Health & Safety, Fire, Hygiene, Licensing and Employment.

This is not a full and final list of duties and responsibilities and you may be required to carry out other tasks as directed by management.