Receptionist

Receptionist

Location: On site / Galway, Ireland

Job Type: Permanent / Full-time

Sector and Subsector: Business Support Administration

Salary: Competitive salary

Job Summary

To provide a friendly and efficient reception service in each locality, ensuring that customers receive the advice and support they require when visiting. As a receptionist you will act as a front of house specialist, delivering a highly professional and caring reception service while keeping the reception area to Tuath's high standards.

Key duties include providing quality customer service, handling queries and complaints with professionalism, and supporting various operational functions.

Key Responsibilities (Functional)

• Provide efficient and effective customer service, handling a variety of customer requests.
• Provide information and guidance to customers.
• Perform office management duties such as booking, preparing, and managing meeting rooms; ensure facility upkeep contacts are in place and functional, and order office stock.
• Undertake facilities management duties, communicating and coordinating works as required.
• Address enquiries effectively and work across teams to secure updates and outcomes for customers.
• Ensure call answering meets set targets for handling and customer satisfaction.
• Understand and address customer needs, supporting understanding among colleagues delivering services.
• Ensure reception areas are kept to a high standard.
• Complete transactions, including taking payments, following appropriate protocols.
• Update every customer contact in the housing management system and customer contact system.
• Uphold Tuath's policies and procedures, including health and safety requirements, and actively promote service quality improvements.
• Maintain an excellent understanding of customer interactions and use available technologies to provide information and support.
• Be pro active in developing and maintaining strong networks and relationships with colleagues across the organisation and with agencies, ensuring excellence in service delivery.

Essential Skills, Qualifications, and Experience

• Clear understanding of operational services provided at Tuath locality offices.
• Knowledge of customer service and conflict resolution.
• Familiarity with excellent customer experience tools and approaches.
• Ability to deliver high quality, customer focused services.
• Strong communication skills, verbal and written.
• Problem solving skills and ability to evaluate situations and take appropriate actions.
• Self motivated with the ability to work with minimal supervision.
• Ability to work as part of a team and contribute to a positive working environment.
• Open to working flexible hours, location, and including evenings, weekends, and occasional public holidays.

Key Responsibilities (Organisational)

• Provide input into operational plans.
• Adopt a collaborative and supportive approach, maintaining up to date professional knowledge and providing advice and assistance to colleagues as required.
• Provide statistical data, information, and testimonials for the annual report.
• Promote effective communications, excellence in customer service, and a focus on continuous improvement across the company's work.
• Be pro active in developing and maintaining strong networks and relationships with colleagues and with other organisations and agencies, ensuring excellence in service delivery.

Health and Safety Responsibilities

• Conduct all activities in a manner safe to yourself and others, adhering to the Association's Health and Safety Policy.
• Ensure all appropriate health and safety risk assessments are in place and make sure colleagues are aware of and adhere to any specific instructions, using personal protective equipment where required.

Benefits

• 24 days annual leave
• Attractive salaries commensurate with experience
• Pension scheme, bike to work scheme, and a wellness allowance
• Career development opportunities and a study-aid scheme
• Access to an Employee Assistance Program
• Flexible working and an excellent work life balance package

Tuath Housing are accredited with the Silver Award from Investors for Diversity and are committed to promoting a diverse and respectful workplace reflective of all cultures, nationalities, backgrounds, genders, and members of the LGBTQ+ community, and people from traditionally marginalised backgrounds.

Tuath is committed to embedding environmental, social and governance (ESG) considerations into every aspect of the business, implementing a business plan that emphasises social responsibility throughout our operations, and delivering a positive environmental and social impact.

This job description is not definitive or restrictive and will be subject to periodic review.