Receptionist

Job Description - Receptionist (HOT0CIVF)

Job Number: HOT0CIVF

Work Location

Conrad London St. James Hotel
22-28 Broadway
London SW1H 0BH

Job Responsibilities

• Achieve positive outcomes from guest queries in a timely and efficient manner.
• Ensure an efficient reception experience for guests, including check in/out and audit procedures.
• Keep the Front Office Manager and Reception Supervisors fully aware of any relevant feedback from guests or other departments.
• Demonstrate a high level of customer service at all times.
• Attend training courses when required, and assist with the Night Team's training and development efforts.
• Demonstrate knowledge of hotel room categories, room rates, packages, promotions and other product knowledge necessary to perform duties.
• Maximize room occupancy and use up selling techniques to promote hotel services and facilities.
• Use correct procedures regarding acceptance of foreign currencies, credit cards and cash in accordance with hotel credit policy.
• Comply with hotel security, fire regulations and all health and safety legislation.
• Act in accordance with policies and procedures when working with front-of-house equipment and property management systems.
• Follow brand standards.
• Assist other departments as necessary.

Requirements

• Previous experience in a customer focused industry.
• Completed high school certificate or equivalent.
• Positive attitude and good communication skills.
• Commitment to delivering a high level of customer service.
• Ability to work independently and as part of a team.
• Competent level of IT proficiency.

It would be advantageous to demonstrate previous experience in cash handling.

Travel Information

St James Park Tube Station - District & Circle Line - across the road.
Westminster Tube Station - Jubilee Line (4 minutes walk).
Victoria Station (8 minutes walk).
Waterloo Station (10 minutes walk).

Schedule

Full-time

Department

Guest Services, Operations, and Front Office

Benefits

• Hourly rate: £14.35 plus incentives from upsell.
• Global travel program for team members.
• Uniforms.
• Meals whilst on duty.
• Team environment.