Receptionist

A receptionist isresponsible for undertaking a wide range of reception duties and providingsupport to the multidisciplinary team. Duties may include, but are not limitedto, greeting and directing patients, effective use of the appointment system,booking appointments, processing of personal information and assisting patientsas required.

Main duties of the job

To act as a centralpoint of contact for patients, the distribution of information, messages andenquiries for the clinical team, liaising with the multidisciplinary teammember and external agencies such as secondary care and community serviceproviders.

About us

Brook Medical Centre is a trusted NHS General Practice located in Northampton, dedicated to delivering high-quality, patient-focused primary healthcare. The practice serves a diverse population and is committed to promoting health and wellbeing through accessible, compassionate, and professional care.

Our mission is to provide comprehensive medical services that meet the needs of our patients while fostering a culture of respect, confidentiality, and continuous improvement. We value patient safety, clinical excellence, and community engagement, ensuring every individual receives personalised care.

Brook Medical Centre strives to maintain the highest standards of clinical care and patient experience. Our team of experienced GPs, nurses, and administrative staff work collaboratively to ensure timely access to services and continuity of care.

Job responsibilities

The coreresponsibilities of the receptionist are as follows. On occasion, there may bea requirement to carry out tasks not listed below, that are within thereasonable scope of the role.

• Maintainand monitor practice appointment system
• Processpersonal, telephone and e-requests for appointments
• Answerincoming phone calls, dealing with the callers request appropriately
• Signpostpatients to the correct service
• Initiatingcontact with and responding to, requests from patients, team members andexternal agencies
• Data entryof new and temporary registrations and relevant patient information asrequested
• Input dataas necessary onto patients healthcare records
• Directrequests for information to relevant team members i.e., SAR, DVLA forms, insurance/solicitorsletters
• Manage allqueries as necessary in an efficient manner
• Carry outsystem searches as requested
• Supportall clinical staff with general tasks as required
• Photocopydocumentation as required
• Maintain aclean, tidy and effective working area
• Monitorand maintain the reception area and notice boards

In addition to thecore responsibilities, the Receptionist may be requested to;

1.Actionincoming emails and correspondence as necessary

2.Completeopening and closing procedures in accordance with the rota

3.Partake inaudit as directed by the audit lead

4.Supportadmin team, providing cover during absences

5.Scanpatient related documents and attach scanned documents to patients healthcarerecord

We are looking to recruit 1 x 37.5 hour Receptionist working Monday to Friday between 08:00 and 18:30.

We are happy to consider job share or part-time candidates

Person Specification Experience

• Experience in a GP practice
• Experience with SystemOne
• Clear, polite telephone manner
• Competent in the use of Office and Outlook
• Experience processing Subject Access Requests

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.