Receptionist

Are you passionate about delivering exceptional service and creating memorable experiences for guests? Firmdale Hotels invites you to become part of our award winning team at the Haymarket Hotel as a Receptionist.

Firmdale Hotels is renowned for its vibrant, stylish properties located in the heart of London and New York. Each of our hotels is unique, offering guests a blend of luxury, comfort, and personalized service.

Responsibilities:

• Welcome and assist guests with a friendly and professional demeanour.
• Efficiently manage the check in and check out process, ensuring all guest needs are met.
• Handle bookings, inquiries, and cancellations with accuracy and efficiency.
• Coordinate with other departments to meet guests' needs and resolve any issues.
• Maintain a high standard of accuracy in guest records and billing.
• Work closely with the front office team to ensure smooth operations and exceptional service delivery.

What You Need:

• Eager to work collaboratively in a supportive team environment.
• Dedicated to providing outstanding service and exceeding guest expectations.
• Possess warmth, impeccable presentation, and excellent communication skills.
• Passionate about accuracy and keen on maintaining high standards.
• Show enthusiasm for hospitality and a genuine desire to create memorable guest experiences.

What We Offer:

• Competitive hourly rate of £15.50 - £17.00 inclusive of service charge.
• Access to Wagestream, our financial wellbeing app - stream your accrued earnings before pay day, benefit from everyday savings and real time financial coaching.
• Health cash plan (including contributions towards dental, optical, alternative and complementary therapies).
• Discounted cinema tickets, gym membership, travel, retailers and restaurants.
• Complimentary meals on shift.
• Referral bonus scheme for recommending top talent.
• Flexible scheduling without split shifts.
• Dry cleaning service for work attire and discounted personal dry cleaning.
• Enhanced holiday allowance based on length of service.
• Season ticket loan for convenient commuting.
• Ongoing training, professional development and fully funded English lessons.
• Regular social events, team activities and fitness sessions.
• Benefits like cycle to work scheme and annual long service awards.
• Exclusive discounts at Design Hotels, staff sales, spa discounts and product perks.
• And much more!

Firmdale Hotels welcomes applicants from all backgrounds and is committed to an inclusive workplace. Please let us know if you need adjustments during the recruitment process.

In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.