Receptionist

A DAY IN THE LIFE OF A RECEPTION SUPERVISOR AT OUR HOTEL

• Supervising the day-to-day operations of the front desk to ensure a smooth and professional guest experience
• Leading, training, and supporting the reception team to maintain high service standards
• Handling guest check-ins and check-outs efficiently and courteously
• Responding to guest enquiries, requests, and complaints in a timely and professional manner
• Assisting with staff scheduling and ensuring adequate cover across shifts
• Monitoring and maintaining booking systems, reservations, and room allocations
• Ensuring all front office procedures and standards are consistently followed
• Supporting with administrative duties, including reporting and record-keeping
• Liaising with housekeeping and other departments to coordinate guest services
• Acting as a point of escalation for complex guest issues and ensuring swift resolution

WHAT WE NEED FROM YOU

• A people person with a knack for making connections and creating memorable guest experiences.
• Great communication skills, effortlessly handling guest inquiries, coordinating with the team, and sharing local knowledge.
• Detail-focused and organised, ensuring every reservation, request, and check-out goes off without a hitch.
• A quick thinker who loves to solve problems and keep things running smoothly, even when it's busy.
• A team player with a flexible, ready-to-help attitude, keeping the good vibes rolling across departments.
• High energy and adaptable, thriving in a lively, fast-paced setting where no two days are the same.

OUR BENEFITS

• Discounted hotel room rates for you and your friends & family
• An additional day's leave for your birthday
• Enhanced maternity, adoption & shared parental leave
• Course Sponsorship
• 30% F&B discount at RBH hotels
• Refer a Friend scheme (earn £250 for each referral up to 5 referrals)
• Flexible working arrangements
• Wagestream - choose how and when you get paid
• Life Insurance
• Employee Assistance Programme
• Social and wellness events and activities all year round
• Free meals on duty saving you over £1000 per year

EQUAL OPPORTUNITIES

RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact.

Compensation: To be discussed