Receptionist

The GP receptionist isresponsible for undertaking a wide range of reception duties and providingsupport to the multidisciplinary team. Duties may include, but are not limitedto, greeting and directing patients, effective use of the appointment system,booking appointments, processing of personal information and assisting patientsas required.

Main duties of the job

To act as a centralpoint of contact for patients, the distribution of information, messages andenquiries for the clinical team, liaising with the multidisciplinary teammember and external agencies such as secondary care and community serviceproviders.

About us

Market Cross Surgery is a long-established GP practice dedicated to providing high-quality, patient-centred primary care to the local community. Recently under new management, the surgery is focused on modernising its services, strengthening clinical capacity, and improving patient experience.

The practice offers a full range of general medical services, including routine and urgent appointments, chronic disease management, preventative health programmes, and access to a multidisciplinary team of healthcare professionals. With an emphasis on accessibility, safety, and continuity of care, Market Cross Surgery is committed to adopting innovative approaches, enhancing communication, and working collaboratively with local health partners to meet the evolving needs of its patients.

Job responsibilities

The core responsibilities of the receptionist are as follows. On occasion, there may be a requirement to carry out tasks not listed below, that are within the reasonable scope of the role.

• Maintainand monitor practice appointment system
• Processpersonal, telephone and e-requests for appointments
• Answerincoming phone calls, dealing with the callers request appropriately
• Signpostpatients to the correct service
• Initiatingcontact with and responding to, requests from patients, team members andexternal agencies
• Data entryof new and temporary registrations and relevant patient information asrequested
• Input dataas necessary onto patients healthcare records
• Directrequests for information to relevant team members i.e., SAR, DVLA forms, insurance/solicitorsletters
• Manage allqueries as necessary in an efficient manner
• Carry outsystem searches as requested
• Supportall clinical staff with general tasks as required
• Photocopydocumentation as required
• Maintain aclean, tidy and effective working area
• Monitorand maintain the reception area and notice boards

In addition to the core responsibilities, the Receptionist may be requested to;

1. Actionincoming emails and correspondence as necessary
2. Completeopening and closing procedures in accordance with the rota
3. Partake inaudit as directed by the audit lead
4. Supportadmin team, providing cover during absences
5. Scanpatient related documents and attach scanned documents to patients healthcarerecord

Qualifications

• Educated to GCSE level or equivalent

Experience

• Experience in a GP practice
• Experience with SystemOne
• Clear, polite telephone manner
• Competent in the use of Office and Outlook

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.