Receptionist

Overview

Receptionist at a highly regarded, specialist law firm based in Brighton to join their team. This is a key hire as they bring their call handling function in-house, making this an important role as the first point of contact for clients and third parties. If you're a confident communicator with a professional telephone manner and enjoy working in a fast-paced, people-focused role, this could be a fantastic opportunity for an experienced receptionist or customer service professional.

The Role

This is primarily a phone-based role, focused on managing a high volume of inbound calls and ensuring each one is handled efficiently, professionally, and with confidence. As a receptionist, you will play a vital role in representing the firm, ensuring all calls are handled with professionalism and care. While there is some front-of-house responsibility (meeting and greeting visitors to the firm's floor), this forms a small part of the role, with the majority centred around call handling.

Key responsibilities

• Handling a high volume of inbound calls (often tens per day / hundreds per month)
• Acting as the first point of contact for clients, solicitors, and third parties
• Taking accurate initial details and logging information using internal systems and forms
• Confidently explaining the next steps and managing expectations
• Directing and allocating calls to the appropriate internal teams
• Liaising with internal colleagues to ensure smooth communication flow
• Supporting a professional and welcoming front-of-house presence when required

About You

• Has an excellent telephone manner and communicates clearly and professionally
• Is confident, organised, and able to handle calls with authority and efficiency
• Is comfortable managing a high volume of calls in a busy environment
• Has good IT skills and is confident using systems, forms, and automation tools
• Presents professionally and represents the firm well at all times
• Is interested in building a long-term career in this type of role

Experience could come from

• A receptionist or front-of-house role (legal or professional services preferred)
• A legal secretary background
• A customer service or call-handling role (including retail or contact centres)

The Firm

This is a boutique, specialist firm who are known for their high standards, modern approach, and strong team culture.

What's on Offer

• Salary circa £30,000 per annum
• Full-time, office-based role (Monday-Friday, 9:00am-5:30pm, 1 hour lunch)
• 20 days holiday + bank holidays
• Private healthcare
• Opportunity to join a growing, forward-thinking firm in a pivotal role as a receptionist