Receptionist

Receptionist

Department: Front of House

Employment Type: Full Time

Location: Leeds

Compensation: £30,186 / year

Description

We have an exciting opportunity for an experienced and efficient corporate receptionist who is ready to move into a role with additional facilities management and tenant event responsibilities. You will relish a challenge, be highly organized, and manage contractors while providing admin support to the off-site Building Manager.

The role is based at a modern office building, twelve minutes walk from Leeds station. You will deliver an exemplary tenant and visitor experience and understand the importance of creating a community vibe in the building. You should be well presented with proven experience and confident to take ownership of this busy and varied role.

Hours - Monday to Friday 8am - 5pm

Salary - £30,186 pa

Key Responsibilities Reception

• Manage and take ownership of the reception area to ensure the ambiance reflects the clients' and tenants' expectations
• Meeting, greeting and registering all visitors to the building, providing exceptional customer service to all
• Efficiently managing deliveries, including couriers and post
• Stock-check and re-order front of house supplies
• General administration, as required

Building management

• You will quickly establish yourself as 'the face of the building' and the go-to person for questions/queries
• Work closely with the off-site Building Manager - confidently reporting building issues and helping manage to resolution
• Manage contractors visiting the building to undertake regular maintenance, issuing keys as required and updating the progress / maintenance log
• Work closely with security and contractors to maintain Front of House standards and procedures
• Assisting with the door access system and BMS (training will be given)
• Produce a weekly report for key stakeholders

Tenant experience and community engagement

• Organise seasonal events for the tenants to create a sense of community and aid enjoyment in the workplace (as and when required)
• Produce a monthly e-newsletter to update tenants on initiatives to encourage uptake and participation, ensuring content is always on brand (as and when required)

Skills, Knowledge and Expertise

• Proven experience in a front-of-house reception role and readiness for a new challenge
• Facilities management experience (desirable)
• Personable and proactive with a confident manner and the ability to deliver impeccable customer service
• Self-motivated and able to multitask
• Excellent problem resolution skills along with outstanding communication and active listening skills
• Competent Microsoft Office / Canva / Social Media user and willing to learn in-house systems and processes

Benefits

• Contributory pension scheme / life assurance
• 24/7 access to a virtual GP for you and your family
• Wellbeing resources: digital gym, nutrition planning, wellbeing podcast
• Financial and legal information support
• Discounts and deals across multiple businesses
• Referral programme
• LAH training academy