Receptionist - Probation Service Band 2

We've got a great opportunity for a long-term temp role within the Chelmsford National Probation, to join a fast-paced office, working as part of the admin team.

Overview

• Full time 37 hrs per week
• Monday - Friday
• Long term Temporary ongoing role
• Pay - £12.21 per Hour
• Location - Chelmsford
• Start date ASAP

Summary

To provide an effective and efficient first point of contact with all visitors, telephone callers and undertake administrative functions in accordance with service policy and procedures.

Responsibilities

• Be the first point of contact for the Probation Service, greet people on probation and visitors professionally both face to face and via telephone and email, logging their arrival and departure, ensuring the appropriate member of staff is notified, issue visitor passes and security fobs as necessary.
• Use observation and situational awareness to use tact and diplomacy to diffuse potentially violent situations and recognise where additional support is required, being that internal management or external security/policing presence; be alert to conversations that might indicate a safeguarding/risk issue and take appropriate remedial action such as emailing the Probation Practitioner and updating Delius.
• Answer all enquiries relating to basic information about the Probation Service and local Person on Probation support services such as the provision of food banks, referring more technical enquiries to an appropriate manager.
• Deal with all logistics for the building including managing all mail items, ordering PPE and office stationery, meeting room equipment, taking delivery of items and ensuring they get to the right destination, managing room, hot desk and car parking bookings, support and service meeting rooms including preparing for events and event registration as required.
• Pay bus fares/travel warrants to people on probation and handle day to day petty cash including collection and transport of petty cash and travel warrants between Probation properties.
• Assist in maintaining Health and Safety and security aspects of the building, including acting as key holder, operating the physical security of the building, testing fire alarms, panic alarms, monitoring CCTV and assisting evacuation measures; where necessary to act as Fire Warden/First Aider and in the absence of a line manager to support risk assessments where trained.
• Log building faults and incidents and keep a log of maintenance and repairs, escalating issues through the appropriate channels and making decisions (within guidelines) on the urgency of the faults in order to maintain the security of the building. In the absence of the Senior Admin Officer escort contractors and visitors around the building.

Diversity & Inclusion

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.