Receptionist - Part-time position

We are looking for a friendly and efficient Receptionist to join our well established team.

Experience of using Emis Web and Docman systems is desirable.

You must be flexible with regard to hour of work as cover for colleagues annual leave and sickness will be required and also be prepared to work over two sites between the hours of 7am 6.30pm. We are looking for a part time member of staff to cover the following hours:

• Monday 8.00am until 6.00pm with an hour lunch
• Tuesday 8.00am until 6.00pm with an hour lunch
• Friday 8.00am until 6.00pm with an hour lunch

You will be expected to work an occasional Saturday morning from 8.30am-12 noon. The rate of pay will be negotiable depending upon experience.

The successful applicant will also benefit from 5 weeks of paid annual leave plus bank holidays and have the option of enrolling into the NHS pension scheme.

Main duties of the job

The duties will include dealing with patients, booking appointments, issuing of prescriptions, answering the telephone, handling and solving all patient queries, entering data accurately, registering new patients and other general reception and administrative duties. The position can be very demanding and fast moving at times so the ability to learn new skills quickly and easily and prioritize workload are essential skills. You must be computer literate, possess good communication skills.

Job responsibilities

Accountable to: Senior Receptionist, Practice Manager, Doctor in charge of Personnel

Job Summary: The receptionist is responsible for dealing with all matters concerning the non-medical care of patients, either on the Surgery premises or via the telephone

Responsibilities

Reception Duties

• Greeting & directing patients and other visitors to the surgery
• Making appointments and giving out appointment cards
• Dealing with requests for visits and information
• Registering new patients, temporary patients, emergency patients and those requiring immediate treatment

Telephone Duties

• Making appointments
• Dealing with requests for visits and recording them on the computer
• Taking messages for doctors and nurses and recording them on the computer
• Telephoning hospitals for test results and to make appointments
• Ordering of ambulances, both routine & emergency

General

• Filing of Medical Records, letters and test results
• Repeat Prescriptions
• Contacting patients who need to be seen regarding test results, hospital letters or for medication review
• Sorting & improving medical records and renewing envelopes where necessary
• Entering patient information and/or treatment on to the computer
• Clearing Doctors desks of prescriptions and Sick Notes and ensuring they are locked away
• Showing a pleasant and cheerful manner to patients at all times
• Ensure total confidentiality in that no information about patients, either medical or personal is disclosed to persons other than those employed by or attached to the practice for whom such information is relevant
• Such other duties as requested by the Practice Manager or as agreed with Doctors

Person Specification Qualifications

• Good Standard of Education
• AMSPAR Qualification
• Knowledge of Windows Computer Packages
• Experience of working with the general public

Experience

• At least 6 months experience of working in a reception environment or with the general public
• Worked in a demanding environment
• Excellent telephone manner
• Experience of working with the general public

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.