Receptionist - Part Time

Fortem Solutions are currently recruiting for a Receptionist to join our head office on a permanent, part time basis, working 8-1 Monday - Friday. This role will be based in our Hitchin office 5 days per week.

The Company

Fortem Solutions are a nationwide business specialising in the Social Housing sector. We provide Repairs & Maintenance, Retrofit, Capital Works and Decarbonisation workstreams within Local Authorities and Housing Associations.

Duties & Responsibilities

• Be the first point of contact for all staff and visitors to the office, providing a professional and friendly welcome
• Connecting all callers to the appropriate member of staff, taking messages and ensuring they are received by the correct person as soon as possible
• Monitor all emails to the Central Admin account and action as necessary
• Monitor staff and visitors signing in and out of the office, to ensure awareness of who is in the office on a daily basis
• Work as part of the administration team, sharing issues and understanding where you can support others
• Have an up to date knowledge of branch locations and key members of staff working at each branch
• Make all hotel bookings and communicate relevant information to individuals
• Undertake the commercial reporting on a daily basis and communicate with branches
• Issue DSE checks and collate returns on an annual basis

What You Will Need

Essential criteria:

• Clear articulate telephone manner
• Able to communicate effectively across all levels of the business and with all types of people
• Ability to work as part of the wider team, understanding how the role impacts others and what improvements can be made
• Ability to prioritise tasks and organise daily workload
• Attention to detail and accuracy

Desirable:

• Experience of reception in a busy environment
• Fully proficient with Microsoft Office
• Previous experience of reception telephone systems

Benefits:

• Eligible for bonus up to 10%
• 25 days annual leave (pro-rata'd) & your birthday off
• Pay review every year
• 26 weeks full pay maternity leave
• 8 weeks full pay paternity leave
• Discounted gym memberships at national and local gyms
• Up to £3,000 colleague referral fee
• Vast directory of training on bespoke in-house Learning Management System
• Other benefits including Private pension, Life Insurance, dental care, private healthcare, cycle-to-work scheme, mobile phone provider discounts & more

Who We Are

As part of the Willmott Dixon Group, Fortem provides a wide range of property services including responsive repairs, void refurbishments, statutory compliance services and home improvement programmes such as kitchens, bathrooms, roofing, windows and energy efficiency retrofit works. Combining the strength and credibility of a well-established national brand with the flexibility of a standalone business, Fortem continues to deliver tailored solutions to meet the evolving needs of the social housing sector.