Receptionist - Glasgow

Role: Receptionist / Front of House

Location: Glasgow

Working patterns: 5 days onsite

The Front of House position is a vital role within our busy organisation, providing an efficient and professional service to all staff, clients, and guests in line with CBRE's vision and values. As a key contributor to the smooth operation of the client space, this role plays an essential part in creating a positive first impression and supporting daily business activity. It is a varied and fast-paced position within a small, dynamic department that supports several core areas of the business.

What you will be doing

Front of House duties:

• Meeting, greeting and attending to the needs of our clients to ensure a super customer service experience
• To build a good rapport with all clients & staff and resolve any complaints or issues quickly, to maintain a high-quality service
• Collection of daily mail and sign-off for deliveries to main reception and redirection where required
• To assist in always keeping the reception area presentable
• Set-up meeting rooms to a high standard for clients and senior team
• Book meeting rooms through central program and co-ordinate with teams to ensure appropriate rooms are allocated with efficient requirements
• Ensure that all meeting room bookings and cancellations are processed efficiently
• Liaise with local catering company for in-house events and meetings

Administration duties:

• Issuing incoming mail via email to appropriate department or staff
• Invoice processing for office overheads
• Keep weekly stock of office supplies and place orders when necessary
• Processing and physical banking of cheques for the cash team 3 days per week
• Organising and arranging local and international travel for the senior team
• Maintain team mailbox, responding to queries timely
• Arranging secure access and locker allocations for new starts to the business
• Adhere to all fire safety test procedures and assist in the evacuation process in the event of a fire
• Undertake any other ad-hoc duties relevant to the post as and when required by request of the office manager or senior team (internal event planning, diary invites etc)
• Complete all annual training as required

What you will need to apply

• A friendly and welcoming approach
• High standards of dress and presentation
• Ability to remain calm under pressure and to multitask during busy periods
• The ability to work unsupervised confidently
• Excellent interpersonal skills at all levels
• Good administrative skills and the ability to use email, mailboxes, Microsoft packages and booking systems
• Good team working skills