Receptionist - Front Office
Posted 19 hours 12 minutes ago by Hyatt Group
Park Hyatt London River Thames is the brand's first property in the United Kingdom, located along the River Thames. The hotel features contemporary art, 203 guestrooms, multiple restaurants and bars, a wellness floor with indoor pool and spa, a ballroom, and seven versatile meeting spaces. It offers access to London's landmarks and curated guest experiences.
Responsibilities- Welcome guests upon arrival and verify their booking details.
- Perform the check-in process efficiently, provide room keys, and inform guests about hotel facilities.
- Handle the check-out process, including billing, payments, and collecting feedback.
- Coordinate with housekeeping to ensure rooms are ready for new arrivals.
- Liaise with other departments (housekeeping, maintenance, food and beverage) to meet guest needs and requests.
Previous experience in hotel front office within the luxury segment is preferred. Strong communication skills and familiarity with hotel management software and basic computer skills are ideal.
Benefits- 12 complimentary nights a year across Hyatt Hotels worldwide.
- Discounted hotel stays across Hyatt for you, family, and friends from day one.
- Free meals on duty in our colleague restaurant.
- Uniform provided and laundered complimentary.
- Headspace membership and access to our Employee Assistance Programme.
- 50% discount on food and beverages when you dine as a guest at selected Hyatt Hotels.
- Continuous learning and development opportunities with a clear career path and promotion opportunities across Hyatt Hotels worldwide.
At Hyatt, our purpose is to care for people so they can be their best. Guided by our values of Empathy, Integrity, Respect, Inclusion, Experimentation and Wellbeing, we create an environment where colleagues feel supported and empowered to grow. Hyatt has more than 1,450 hotels and all-inclusive resorts across over 80 countries. We open doors and turn jobs into careers, celebrating individuality and empowering everyone to make a meaningful impact.
Next steps: Apply today for this Receptionist role and start your journey with Hyatt Hotels!