Receptionist - Casual - Totton Health and Leisure

We are looking for an enthusiastic, approachable, and customer focused Receptionist to join our front of house team. In this role, you'll be the first point of contact for our customers - providing a warm welcome at Reception and delivering excellent service. If you enjoy working with people and thrive in a fast paced environment, we'd love to hear from you.

Key Responsibilities:

Customer Service & Reception

• Welcome all visitors with a smile in a friendly and professional manner.
• Handle enquiries, bookings and memberships face to face, online and by phone.
• Accurately operate booking, till and membership systems.
• Provide up to date information on centre facilities, classes and promotions.
• Maintain a tidy, inviting reception area and ensure high standards of presentation.

Teamwork & Operational Support

• Work as part of a collaborative, multi skilled team.
• Support the delivery of events and activities within the centre.
• Follow Freedom Leisure's policies on safeguarding, health & safety and customer care.
• Participate in relevant training and ongoing professional development.

Please note: If a high volume of suitable applications is received, we may close this vacancy earlier than advertised. Early applications are encouraged.

Hours: Casual hours, as and when required.

We're looking for someone who is:

• Passionate about delivering outstanding customer service.
• Comfortable using till systems and handling cash/card payments.
• Able to multitask and remain calm in a busy environment.
• A proactive, flexible and reliable team player.

Desirable Skills & Experience:

• Previous experience in a customer facing role in leisure, fitness or community service settings.
• Hospitality or Retail experience delivering customer excellence.

We want you to love coming to work, feeling healthy, happy and valued. That's why we've developed a benefits package with you in mind:

• Flexible working hours
• Training and development provided
• Paid annual leave
• Fun and busy environment
• Discounted Staff Membership
• Potential permanent work opportunities
• Opportunities to build an exciting career
• Rewarding role supporting health & fitness in the community

Closing date: 1st May 2026

Salary: up to £12.71 per hour

Freedom Leisure is proud to be an equal opportunities employer.

We are committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults, and we expect all staff and volunteers to share this commitment.