Reception Team Member - Volunteer

Be the friendly face that helps every adventure start smoothly.

At Cudham Shaws Outdoor Centre, we welcome hundreds of young people and volunteers each year for camps, activity days and outdoor adventures. From Scouts and Guides to schools and youth organisations, every visit starts at Reception - and that's where our Reception Team plays a vital role.

We are looking for welcoming, organised and enthusiastic volunteers to join our Reception Team, primarily supporting Friday evenings and busy arrival periods across the site.

This is a fantastic role for someone who enjoys meeting people, helping others and being part of a friendly outdoor centre environment.

The Role

As a Volunteer Reception Team Member, you will help welcome groups arriving onsite and ensure they have everything they need for a successful visit.

You will be one of the first people visitors meet, helping create a warm, organised and positive first impression of Cudham Shaws. From checking groups in and directing them around site, to answering questions and supporting the wider volunteer team, you will help make every visit run smoothly.

The role is primarily based around Friday evenings when many groups arrive for weekend camps, though additional opportunities may be available during events and busy periods.

• Friendly, approachable and confident speaking with people
• Enjoy helping others and providing great customer service
• Can stay calm and organised during busy arrival periods
• Reliable and able to work as part of a team
• Have good communication skills
• Passionate about supporting young people and outdoor experiences
• Want to contribute to a welcoming and inclusive environment
• No previous experience is required - just enthusiasm and a willingness to help.

What You'll Be Doing

• Welcoming visiting groups to site
• Supporting check-in and arrival procedures
• Helping groups navigate the campsite and facilities
• Providing information about activities, buildings and site rules
• Answering visitor questions and directing enquiries
• Assisting with reception and shop duties where required
• Supporting the smooth running of busy arrival evenings
• Helping maintain a positive, friendly and professional atmosphere onsite
• Working alongside the wider volunteer and site teams

What We Offer

• A welcoming and supportive volunteer team
• Experience in customer service and visitor engagement
• Opportunities to get involved in wider centre projects and events
• The chance to meet new people and support youth organisations
• A fun outdoor environment in the Kent countryside

About

Located within 92 acres of countryside on the edge of London, Cudham Shaws Outdoor Centre provides camping, accommodation and activities for Scouts, Guides, schools and youth groups. The centre focuses on adventure, teamwork and helping young people gain skills for life through outdoor experiences.

Interested?

If you are interested in joining our volunteer team and helping create amazing outdoor experiences for young people, we would love to hear from you. Whether you have lots of experience or are simply enthusiastic and keen to get involved, please send an expression of interest outlining a little about yourself, any relevant skills or experience in to the Cudham Shaws Outdoor Centre team at .

A member of the team will then be in touch to discuss the opportunities available and how you can become part of the Cudham Shaws volunteer community.