Reception Supervisor

What is in it for you?

• Industry leading training and leadership development opportunities
• Hotel discounts portfolio wide - Staff rates and up to 50% discount on food & beverage and spa
• Access to Stream - Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing
• 24/7 access to our employee assistance programme
• Free staff parking
• Staff meals on duty
• Starting salary above national minimum wage

A day in the life of

As Front Office Supervisor you'll be responsible for overseeing the Front Office Team and ensuring that guests receive excellent service during their stay. Key responsibilities include managing the front desk, handling guest complaints, managing reservations, and ensuring that guest rooms and common areas are clean and well-maintained. You will also assist the head of department in training staff, enforcing guest service policies and procedures, and maintaining positive relationships with guests.

Most importantly, as Front Office Supervisor you'll play a vital role in ensuring that guests have a first class comfortable and enjoyable stay at the hotel.

What do we need from you?

• Leadership skills: You should effectively manage and motivate the guest services team.
• First class Customer service skills: You should have excellent customer service skills to handle guest complaints and ensure guest satisfaction.
• Organisational skills: You should be organised and have strong attention to detail to manage guest reservations and maintain a clean and organised workspace within the hotel.
• Knowledge of hotel policies and procedures: You should have a good understanding of the hotel's policies and procedures, including room rates, check in and check out procedures, and available services and facilities. Familiarity with common hotel computer systems and software is preferred.

We are only accepting applicants who are age 18 or above for this role. You will be requested to provide a Basic Disclosure Check during onboarding.

Most importantly, to be successful in this role, you will be passionate about providing an exceptional guest experience and living through our brand standards.