Reception Supervisor
Posted 6 hours 48 minutes ago by The Westin London City
Reception Supervisor - Lead the Guest Experience
At Canopy by Hilton London City, we don't just check guests in - we create moments. We keep things relaxed, personable, and full of local flavour, and we're looking for a Reception Supervisor who's excited to bring that same vibe to our Canopy Team. It's about taking ownership of the space, crafting memorable guest experiences, and delivering exceptional stays that help us stand out as one of London's top-rated lifestyle hotels.
Who We're Looking For- Someone confident, upbeat, and full of good energy
- Loves creating great guest moments and making people feel at home
- Has an eye for detail and understands how hotel operations and brand standards work
- Keeps the team motivated, supported, and feeling their best
- A natural people-person who brings warmth and authenticity to every interaction
- Global discounts: Employee & Friends & Family rates at Hilton and 4C Group hotels
- Food & perks: Up to 50% off F&B, plus uniform & meals provided
- Rewards & recognition: Birthday bonus, Recruit-a-Friend scheme, and team awards & social events
- Lifestyle benefits: High street discounts (30-50%), Cycle to Work & Tech schemes
- Wellbeing support: Health Cash Plan (dental, optical, physio) & free Hospitality Action services
- Growth & development: Access to E Cornell, Hilton University, LinkedIn Learning & more
- Financial security: Workplace pension
(Terms & conditions apply to all benefits.)
What We Will Train You To Deliver:- Keeping the reception running smoothly and effortlessly
- Leading check ins and check outs with confidence, warmth, and personality
- Energising and supporting the team during busy moments
- Handling guest feedback with positivity and turning challenges into wins
- Championing upselling and promoting Hilton Honors
- Coaching, training and developing Reception team members
- Sharing real, local London recommendations, our guests will love
- Ensuring we deliver Canopy's signature service and brand standards every day
Lead from the front and bring real energy to one of London's most vibrant hotel scenes - apply today and join the Canopy by Hilton London City!
4C Group is an equal-opportunity employer, committed to diversity and inclusion across our teams.