Reception Manager
Posted 21 hours 33 minutes ago by MA/NA Mayfair
Los Mochis City is seeking an exceptional Reception Manager to lead the reception operation at our flagship rooftop restaurant at 100 Liverpool Street.
Located on the ninth floor and spanning 14,000 sq ft with a stunning 3,000 sq ft outdoor terrace overlooking the City skyline, Los Mochis City has quickly established itself as one of London's most exciting dining destinations. Following the success of our acclaimed Notting Hill restaurant, Los Mochis City continues to redefine hospitality through exceptional food, outstanding service, and unforgettable guest experiences.
As Reception Manager, you will lead the reception team, oversee the guest journey from arrival to departure, and play a pivotal role in maximising covers, driving guest satisfaction, and ensuring seamless communication between reception, reservations, and restaurant operations.
This is an outstanding opportunity for an experienced Reception Manager who thrives in a fast-paced, high-volume premium restaurant environment and is passionate about delivering world class hospitality.
About UsFrom Tokyo to Tulum, Los Mochis is the pioneer of contemporary Mexican Japanese cuisine, blending the vibrancy, passion, and flavours of Mexico with the elegance, precision, and craftsmanship of Japan.
Our award winning team is driven by a shared passion for hospitality, creativity, and excellence. As Reception Manager, you will join a growing business committed to developing its people and creating exceptional career opportunities.
Key Benefits- Private Medical Insurance
- Paid sick leave
- Study support scheme
- Free meals whilst on duty
- 50% discount when dining with family and friends
- Ongoing training and development opportunities
- Career progression within a growing hospitality group
- A people-focused and inclusive culture
As Reception Manager, you will:
- Lead, motivate, and develop the reception team to deliver exceptional guest experiences
- Manage daily reception operations and ensure all procedures and service standards are consistently maintained
- Maximise covers and seating allocations whilst ensuring an exceptional guest journey
- Work closely with restaurant management to ensure smooth guest flow throughout service
- Drive continuous improvement and innovation within the reception function
- Recruit, train, coach, and develop reception team members
- Maintain exceptional standards of communication between reception, reservations, and floor teams
- Resolve guest concerns professionally and proactively
- Monitor performance and identify opportunities to enhance guest satisfaction and operational efficiency
- Ensure all company policies, procedures, and brand standards are consistently followed
We are looking for a Reception Manager who has:
- Previous experience as a Reception Manager within a premium restaurant, luxury hospitality venue, or members' club
- A proven track record of leading and developing successful reception teams
- Experience with OpenTable
- Exceptional guest service and relationship building skills
- Strong organisational and time management abilities
- Experience managing reservations, seating plans, and guest flow in a high volume environment
- Excellent communication and leadership skills
- A proactive, solutions focused approach
- High attention to detail and strong commercial awareness
- The right to live and work in the UK
If you are an experienced Reception Manager looking to join one of London's most exciting hospitality businesses, we would love to hear from you.
Thesleff Group is an equal opportunity employer committed to fostering an inclusive and diverse workplace. We welcome applications from all qualified individuals regardless of race, colour, religion, sex, national origin, age, disability, gender identity, sexual orientation, or any other protected characteristic. We believe that diverse perspectives strengthen our teams and enrich the experiences we create for our guests.