Reception Manager

We are currently recruiting for an experienced Reception Manager to join Michelin HIDE restaurant. HIDE is an urban oasis hidden among the city, featuring three floors, two dining rooms, a central staircase, and views over Green Park. The restaurant serves breakfast, lunch, and dinner with a sizeable a la carte menu sourced from local small farmers and a tasting menu with wine flights on both floors. Michelin was awarded within the first year.

The role requires a full time, hourly employee with immediate start. Part time applications will not be considered. Shifts include breakfast, double, and closing, bank holidays and weekends.

Responsibilities

• Greeting guests and serving as first point of contact
• Ensuring a pleasant welcome and fond farewell for all guests
• Managing cloakroom service
• Seating guests and informing management of any requirements
• Leading and supporting the reception team during service
• Managing rota planning and team organisation
• Training and mentoring junior reception team members
• Flexibility in working days and hours, availability to work evenings and weekends
• Using SevenRooms to maximise restaurant capacity
• Printing menu and table plans
• Supporting the restaurant team to turn tables efficiently
• Reporting and resolving any operational issues with the relevant manager

What is on offer

• Dedicated training from our managerial team
• Clear career prospects
• Anniversary meal voucher
• Summer social and Christmas event
• Generous staff discount at HIDE
• Discount at Hedonism Wines
• Cycle to Work Scheme