Reception Manager

Overview

An amazing opportunity to join the Front of House team at The May Fair Hotel as a Reception Manager.

Responsibilities

• Ensure the smooth running of the lobby operation, maintaining a high level of service and exceeding expectations.
• Focus on service delivery and guest satisfaction is paramount.
• Lead and motivate the lobby team to establish a highly motivated, winning team.

About You

• Proven track record of overseeing a busy reception as a reception supervisor or hotel duty management experience in a 4 or 5 star hotel.
• Experience with IT applications including Opera, Office 365, Guest Plus.
• Experience in leading, coaching and developing a team.
• Excellent attention to detail and customer service skills.
• Impeccable command of the English language, both written and spoken.

Company Benefits

• Competitive salary
• 28 days holiday per annum including bank holidays, increasing with long service
• Complimentary hot meals, salad bar and unlimited beverages provided daily
• Recommend a Friend Scheme of up to £500 per friend recommended
• Annual complimentary night stays within our hotels
• Preferential accommodation rates for all Edwardian Hotels for Hosts, their family and their friends
• Access to a discount platform for all of the most popular stores and outlets
• Auto enrolment into our company pension scheme
• Regular social events across all hotels
• Annual company recognition events held in January each year
• Wellbeing champions across all of our hotels
• Access to our company doctor for medical appointments and occupational health support
• Access to our online learning platform Edwardian Academy
• Opportunities for promotion and a wide range of training programs to support your development

Eligibility

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the United Kingdom. Documented evidence of eligibility will be required from candidates as part of the recruitment process.