Reception Manager

Location: art'otel London Hoxton, United Kingdom

We are recruiting for a Reception Manager for our fantastic art'otel Hoxton team! Long revered as London's effortlessly cool cultural core, Hoxton's hip new resident has hit the scene. The 26-floor art'otel Hoxton promises a dazzling skyline view, ample gallery space, plus two Banksy originals preserved and on public display. With 357 guest rooms and suites, a lounge, gym, and two destination restaurants.

As our Reception Manager, you will receive:

• Heavily discounted hotel rates in Europe (extends to the Radisson Hotel Group and family & friends)
• F&B discounts at our restaurants and bars (for your whole party)
• Two wellness days per year, meaning all team members start with 30 days of holiday per year - including bank holidays, increasing with years of service!
• Access to 40% of your pay before payday through Wagestream
• Recommend a friend scheme - up to £750
• Vitality at work scheme with great gym discounts & more
• Ride to Work scheme & free cycling lessons
• Benefit Hub - Discounted prices at hundreds of stores, supermarkets, major retailers, attractions, restaurants, and cinemas.
• Free dry cleaning for work uniform
• Annual Staff parties and events

As a Master of your Craft you will

• Have excellent detailed knowledge of Front Office operations
• You will liaise with the team to ensure guest satisfaction, financial goals, and responsible business targets are met
• Empower your team by providing an inspiring service culture through briefings, team meetings, and coaching
• Play a hands-on role leading by example, and taking opportunities to motivate, train, and inspire the front office team members and providing an inspiring service culture.
• Clearly communicate both operational and strategic information, ongoing customer feedback, and ensure team members are trained and developed
• Be available to work 4 days on, 4 days off

If you share a passion for art, culture, and hospitality, art'otel is where people's talents will feel at home. We aim to inspire guests to be creative and discover the arts; by dazzling them with sensational service, enriching their knowledge; and encouraging their passion for art and appetite for the finer things in life.