Reception Manager - Spa Club

Posted 1 day 13 hours ago by Flow Recruitment

Permanent
Full Time
HR / Recruitment Jobs
Gloucestershire, Tetbury, United Kingdom, GL8 8
Job Description
Role
  • Duty Management: Oversee daily operations during assigned shifts, ensuring smooth and efficient operation.
  • Team Leadership: Conduct regular team meetings to facilitate communication, foster new ideas, and monitor team performance. Promote achievements and identify areas for improvement.
  • Customer Service: Ensure prompt and accurate handling of customer enquiries and bookings. Address and resolve customer complaints effectively.
  • VIP & Group Management: Take control of all VIP, journalists and press arrivals, ensuring a seamless experience.
  • Interdepartmental Collaboration: Build and maintain strong relationships with other departments to enhance overall service delivery.
  • Performance Appraisals: Collaborate with the Spa Manager to conduct meaningful bi-annual appraisals for all team members.
  • Staff Management: Oversee staff absence, holidays, and sickness. Manage the team rota and approve shifts for timely payroll processing. Ensure part time staff needs are met.
  • Facility Maintenance: Ensure that the spa's public spaces are well maintained, tidy, and spotless at all times.
  • Food & Beverage Oversight: Manage and review food and beverage service, control beverage stock, and conduct allergen training for staff.
  • Revenue Growth: Liaise with the Spa Manager and Spa Director to explore revenue enhancement opportunities and innovative ideas for departmental growth.
  • Cleaning Standards: Coordinate with the cleaning team to maintain high cleaning standards in all spa areas.
  • Treatment Revenue Management: Manage online late availability in collaboration with the Treatments Manager.
  • Operational Responsibilities: Responsible for the opening and closing of the spa, processing and reconciling daily business transactions, and efficiently managing family swim time sessions.
  • Inventory Management: Conduct monthly stock takes of towels and robes, and oversee the ordering of stock as required.
  • Compliance: Ensure adherence to GDPR regulations at reception and oversee the functionality of reception equipment.
  • Miscellaneous Tasks: Carry out any reasonable tasks requested by the Management Team to ensure smooth spa operations. Be willing to step in during emergencies as needed.
Skills
  • Proven experience in a managerial role preferably within a spa or hospitality setting.
  • Strong leadership and team management skills.
  • Excellent customer service and communication abilities.
  • Ability to handle complaints and resolve issues effectively.
  • Proficiency in scheduling software.
  • Flexibility to work varied shifts, including evenings and weekends.