Reception and Front of House

Role: Night Manager at The Imperial - New Opening Hotel

Location: Bloomsbury, London

44 hours (4 Night On, 4 Nights Off)

About Us

Imperial London Hotels is a family run company with a 187 year legacy, dedicated to putting authentic London experiences within everyone's reach.

This summer, we open the doors to our fully re imagined hotel, The Imperial - a new lifestyle offering within our portfolio. With 357 bedrooms, multiple dining venues, a workout studio, and destination rooftop bar, this will be a new beacon, bang in the heart of Bloomsbury, London.

About the Role

We're looking for a confident, decisive and unflappable Night Manager to take full ownership of the hotel overnight. You'll be the senior leader on duty - keeping guests safe, standards high and operations running smoothly while the city sleeps.

What You'll Be Doing

• Take full responsibility for hotel operations during the night
• Lead the night team, setting clear expectations and maintaining service standards
• Manage guest arrivals, departures and service recovery with confidence
• Oversee safety, security, fire checks and incident management
• Act as the main decision maker during emergencies and liaise with emergency services when required
• Complete night audits, reports and handovers accurately and on time
• Conduct regular patrols to ensure the building is secure and guest ready
• Support departments with overnight guest requests and operational needs
• Prepare the hotel for a smooth transition into the morning operation

Who You Are

• Experienced in hotel or hospitality operations, ideally in a night leadership role
• Calm under pressure with strong decision making skills
• Confident handling incidents, complaints and emergencies
• Strong communicator with excellent spoken and written English
• Organised, reliable and comfortable working independently
• Confident using PMS systems and MS Office

What's In It for You

• 28 days holiday, rising to 33 with length of service (including bank holidays)
• Access to ILH Training Academy programmes, apprenticeships and supported study
• Holiday Purchase Scheme
• Complimentary uniform dry cleaning, plus discounted personal dry cleaning
• Interest free Season Ticket Loan
• Team Member flat rate and 50% friends and family hotel discount
• 50% discount across ILH F&B outlets
• Local Bloomsbury discounts
• Early Pay access
• Shopping discounts with selected retailers
• Salary sacrifice schemes including nursery care, cycle to work, and technology
• Access to mental health first aiders, well being support and the Employee Assistance Programme

Ready to Take Charge Overnight?

If you thrive on responsibility, enjoy leading from the front and take pride in delivering calm, professional service through the night, we'd love to hear from you!