Reception and Clinical Administrator

Are you a warm, organised and professional administrator who enjoys helping people and making a difference every day?

At Trinity Hospice & Brian House, we provide outstanding specialist palliative and end of life care to patients and families across the Fylde Coast. We are looking for a compassionate and highly organised Reception & Clinical Administrator to join our dedicated team and become one of the welcoming faces of our hospice.

This is a varied and rewarding role that combines reception responsibilities with vital clinical administration support. You will play a key part in ensuring patients, families, visitors and healthcare professionals receive a professional, caring and efficient service from their very first contact with us.

What You'll Be Doing

• Provide a welcoming and professional reception and telephone service.
• Be the first point of contact for patients, families, visitors, volunteers and healthcare professionals.
• Coordinate appointments, room bookings and daily diaries.
• Support the management of referrals, admissions and patient records.
• Produce and process clinical correspondence and documentation.
• Work closely with nursing, clinical and multidisciplinary teams.
• Help maintain accurate records and support reporting and audit activities.
• Assist in coordinating and supporting our valued Reception Volunteers.

What We're Looking For

• Previous experience in a reception, customer service or administrative role.
• Excellent communication and interpersonal skills.
• Strong organisational skills and attention to detail.
• Good IT skills, including Microsoft Office applications.
• The ability to prioritise work and remain calm in a busy environment.
• A flexible and positive approach to teamwork.

Experience within a healthcare, hospice or NHS setting and knowledge of EMIS or other clinical systems would be advantageous, but is not essential.

Why Join Trinity Hospice?

At Trinity Hospice & Brian House, you'll be joining a team that is passionate about making every moment matter for patients and their families.

In return, we offer:

• 38 days annual leave (pro rata), including Bank Holidays
• Access to health and wellbeing support
• Enhanced maternity/paternity benefits
• Pension Scheme or NHS Pensions can be transferred

In addition to our benefits, we also provide a supportive workplace culture and a caring environment where your administrative skills, compassion and professionalism can make a real impact.