Reception & Admin Assistant for Mental Health Team

An exciting opportunity has arisen for an Administrator to join the CQC rated 'Good' Community Mental Health Team at Arndale House in Dartford.

The post is integral to the team, and you will be required to provide comprehensive administrative support to members of the team, including Psychiatry, Psychology and Nursing professionals.

What is High Cost Area Allowance? The High Cost Area (HCA) allowance, also referred to as London Weighting, is a payment made to employees who work in London and the surrounding areas.

As this post is based in Dartford, Gravesham or Swanley, the successful applicant will receive an additional payment each month - 5 % of basic salary, subject to a minimum payment of £1,258 and a maximum payment of £2,121. (The agreed annual amount will be divided into 12 equal amounts and paid monthly).

Main duties of the job

This varied role will include:

• Having contact with patients, carers, relatives and other external stakeholders
• Typing letters and reports via BigHand (audio) and/or copy typing
• Minuting meetings
• Using the patient record system RiO (training provided)
• Taking phone calls and managing the admin mailbox
• Booking and supporting clinic appointments
• Some analytical work in supporting the team to achieve their KPIs and Trust targets
• Ordering stationery and other items as required via SBS (training provided)

The successful applicant should exhibit empathy and compassion, have a professional and flexible attitude, enjoy team working, possess good communication and interpersonal skills, be able to prioritise workloads and deliver within agreed timescales.

About us

We are the Kent and Medway Mental Health NHS Trust. We care for the mental health and wellbeing of people across Kent and Medway and support adults with a wide range of mental health needs. Rated 'Good' by the CQC, we care for over 2,000 people in our hospitals and 54,000 in the community each year.

Our vision is simple: we are here to help communities not just live with mental illness but live well. We are passionate about working with communities to make mental health care better for everyone. Everything we do is guided by our values caring, inclusive, curious and confident.

Job responsibilities

Ideally educated to GCSE standard, with A to C in Maths and English (or equivalent). You should also have knowledge of MS Office applications (Word, Outlook, Excel, PowerPoint). Previous administrative experience, including minute taking, is essential, together with excellent typing skills and a telephone manner.

Person Specification Knowledge and Skills

• Experience of using Microsoft Office
• Experience of working in a busy reception environment.
• Minute Taking

Training, Qualifications and Registration

• Maths and English GCSE C Grade or grade 4 or equivalent
• NVQ Level 2/RSA 2 or equivalent

Experience

• Transferable customer care and reception skills
• Admin Experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and will require a disclosure check with the Disclosure and Barring Service.

£25,272 per annum (inclusive of high cost area supplement)