Reception Administrator (part-time)

Company Overview

This established professional services organisation operates within the legal sector, providing a broad range of services to individuals and businesses. With a strong focus on client care, professionalism, and community engagement, the firm is committed to delivering high-quality support while fostering a welcoming and collaborative working environment.

Reception Administrator x2

An excellent opportunity has arisen for a Reception Administrator to join a busy and professional legal services team in Banbury. This customer-facing role is ideal for an organised and approachable individual who enjoys providing exceptional service to clients and supporting colleagues with a variety of administrative tasks. As the first point of contact for visitors and callers, you will play a key role in creating a positive client experience while ensuring the smooth day-to-day operation of reception and administrative processes.

Duties & Responsibilities

• Welcome visitors to the office, providing a professional and friendly first point of contact.
• Answer and direct telephone calls efficiently, taking and relaying messages where required.
• Log visitor arrivals and notify colleagues of client appointments.
• Manage incoming deliveries and ensure prompt distribution to the appropriate teams.
• Verify and scan Anti-Money Laundering (AML) documentation in accordance with procedures.
• Scan, sort, distribute, and prepare post, while supporting file closure and archiving activities.
• Process and direct online enquiries, maintaining accurate enquiry records.
• Provide administrative support including document preparation, dictation typing, photocopying, scanning, diary management, and meeting room bookings.

Education & Skills Required

• Previous experience in a customer-facing reception or administrative role.
• Strong telephone and communication skills with a professional and confident manner.
• Good IT skills, including Microsoft Outlook and Word; experience with Excel is advantageous.
• Excellent organisational and time-management abilities.
• Friendly, approachable, and empathetic approach to client service.
• Ability to work collaboratively, maintain confidentiality, and adapt to changing business needs.

Additional Information

• Monday - Friday, 9am-1pm or 1pm-5pm (20 hours a week)
• Office-based
• 23 days annual leave (increasing to 27 days with length of service) (pro-rata).
• Office Closure between Christmas and New Year (1 day's holiday must be allocated).