Reception Administrator

We are looking for enthusiastic, self-motivated,well-organised and hard-working individuals to provide full reception andadministration support for our practice.

Excellent verbal and written skills are an essentialrequirement, as well as computer literacy, a professional telephone mannerand a flexible approach to work. Knowledge of a GP clinical system,especially EMIS, is advantageous although training will be given.

Main duties of the job

Reception duties, Secretarial duties, Attending to the reception desk, Receiving patients, Making appointments, Answering the telephone, Dealing with the daily post, Dealing with practice tasks and contacting patients asrequired, Receiving samples from patients, Filing, Receiving visitors into the surgery, Photocopying medical records for third parties, Registering patients, Scanning hospital and patient letters into patient notes, Ensure all practice protocols are understood and adhered to, Assist with and minimisepotential issues that may lead to complaints

About us

We are a 12 GP practice, with a patient list of almost 10,000, and growing.

Team wellbeing is at the heart ofeverything we do, and we've built a workplace that is open, inclusive, andgenuinely supportive. If you're looking for a role where your ideas count andyour wellbeing matters, this could be the perfect fit.

Our reception team play a pivotalrole in the practice, providing skills and expertise valued by the team andwider community. We are currently looking for a new, enthusiastic receptionist to joinour team.

One of the underpinning values ofthe practice is training and development. Staff are encouraged to progresswith training and skills to benefit their personal development and that of thepractice.

Job responsibilities

• To provide a professional and effective reception service to our practice population to ensure complete satisfaction with patients practice experience

Person Specification Experience

• Previous experience of medical reception

Qualifications

• Previous experience of dealing with public/patients both face
• to face and over telephone
• Experience of telephone operation
• Experience of working in a medical reception
• Experience of using a computer
• Experience of using office equipment
• Able to work both independently and as part of an integrated multi-skilled team
• Able to work in highly pressured environment
• Able to communicate verbally effectively and efficiently
• To be a careful listener, diplomatic and tactful
• Able to build effective working relationships and communicate effectively with all staff including Nurses and Partners

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.