Reception/ Admin role

The Reception / Administration Clerk is responsible for providing efficient, professional front-line reception and administrative support within the GP practice. The role ensures patients are greeted and managed appropriately, appointments and enquiries are handled effectively, and clinical and administrative processes are supported in line with NHS and practice procedures.

Main duties of the job

• Greet and assist patients in a professional and courteous manner
• Manage incoming telephone calls, triage and direct enquiries appropriately
• Book, amend, and cancel appointments using the clinical system
• Signpost patients to appropriate services following practice protocols
• Handle patient queries in person, by telephone
• Maintain a calm and efficient reception environment

Administrative Duties

• Process, scan, and file clinical correspondence accurately and promptly
• Manage incoming/outgoing mail, emails, and practice communications
• Support clinicians and management with administrative tasks as required

About us

The practice operates across multiple sites, providing primary care services to a diverse patient population. As a multi-site GP practice, we work as one integrated team, ensuring consistent standards of care, communication, and administration across all locations.

The clinical team is led by five GP partners, who hold overall responsibility for the delivery of services, clinical governance, and strategic development of the practice. They are supported by a wider multidisciplinary team, including salaried GPs, nursing staff, and administrative and reception teams.

Desirable

• Previous experience in an administrative or customer-facing role
• Experience working in a busy, fast-paced environment
• Experience using IT systems (e.g. Microsoft Office, email systems, and EMIS

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details Employer name

Highparks Medical Practice

Address

Parkside

Cliffe Woods

Rochester

Kent

ME3 8HX

Employer's website

(Opens in a new tab)