Real-Time/WFM Analyst - On-Site Scheduling Mastery

A global customer experience leader is seeking a Real-Time Analyst to monitor staffing levels and ensure effective scheduling for a fintech client. Located in Kingston, this full-time position involves analyzing call volumes and liaising with the operations team to optimize service delivery. Ideal candidates should possess experience in workforce management within a call center, excellent analytical and communication skills, and the ability to work independently. Join a supportive team and enjoy a competitive salary in an inclusive environment.