Real-Time Workforce Analyst

Marcus by Goldman Sachs is seeking a Workforce Analyst in Birmingham to join the workforce team working under the Workforce Manager. You will monitor real time schedule adherence, balance resources with call volumes, and lead intraday decisions to maintain service levels.

The role requires experience in contact centres, strong data interpretation, and proficient Excel skills. You will report on performance, create schedules, and coordinate with Team Leaders to ensure smooth operations in a