Real-Time Workflow Analyst - Optimize Staffing & CX

A leading recruitment consultancy in Coventry is seeking a Workflow & Real-Time Analyst to help modernize workflow management. You will monitor service performance and manage resources in real time, ensuring outstanding customer service. Ideal candidates should excel in multitasking, possess strong communication skills, and be proficient in Excel. Experience with workforce management tools like Calabrio is a plus. This role offers a dynamic environment with hybrid work options after training.