Real-Time Queue Manager & Insights Analyst

A leading life and pensions administration service provider is seeking a Real Time Analyst to manage service level targets and optimize staffing through real-time insights and performance analysis. The ideal candidate will have 2-3 years of experience in workforce management, strong command of key tools like Verint and NICE, and advanced analytical skills. This role offers a competitive salary and various employee benefits including personal development opportunities and a contributory pension scheme.