Real-Time Ops Team Lead Growth & Coaching

Dormont Manufacturing Co is looking for a Senior RTM Team Lead in Oxford to lead and develop a team of Real Time Analysts. The role involves managing performance across multiple channels and driving continuous improvement initiatives.

The ideal candidate will have at least 5 years of leadership experience in a call centre environment and a strong understanding of call centre operations. The position includes a focus on real-time metrics and collaboration with various teams.