Real-Time CX Performance Analyst

Culligan UK Limited is seeking a Real Time Analyst to monitor and optimize real-time performance across Customer Experience. You will actively track telephony, Salesforce queues, and workforce utilisation, enabling proactive decisions that protect service levels and customer outcomes.

In this role you will work closely with operational leaders, produce reports and dashboards, and drive continuous improvement through data-led insights. Onsite role with comprehensive benefits in the UK.