Real-Time Customer Experience Leader, Control Centre

A major rail operator in the UK is looking for a Duty Customer Experience Manager. This pivotal role involves leading the customer experience during disruptions, translating complex operational information into meaningful messages for customers and frontline colleagues. You will manage and support a team while maintaining high service standards. Excellent communication, strong customer focus, and leadership skills are essential for success. The role is located at the York Rail Operating Centre and is not remote.