Rapid Response Customer Service Representative

Rapid Response Customer Service Representative

Reference: APR

Expiry date: 11:52, Wed, 3rd Jun 2026

Location: Huddersfield

Working Hours: 40 hours per week, Monday-Sunday

Do you live in or near Huddersfield and have strong customer service skills, particularly in motor insurance or the vehicle recovery industry? If you're looking for a new challenge, we'd love to hear from you!

We have an exciting opportunity for a Customer Service Representative to join our growing Rapid Response team to provide comprehensive, 24/7 telephone support service to those in need of urgent assistance. We work closely with Highways England and a number of police forces across the UK. Each call is unique, and the type of support provided is entirely dependent upon the specific requirements of each incident.

As a Customer Service Representative in our team, you will be the first point of contact for those reporting incidents to the Operations Centre. The primary objective in all cases is to get the nearest vehicle recovery operator with the correct equipment to the scene within agreed timescales and to manage the incident to a successful conclusion.

Benefits

• Salary - Starting from £29,741.59, increasing as your experience grows, enhanced by a generous bonus based on your individual and business performance.
• Annual leave - Start with 24 days, increasing to 26 days with service, plus the flexibility to buy or sell up to 5 extra days each year, plus public holidays and a birthday day off.
• Pension - Employer contributions of 3%.
• Financial Benefits - Free life assurance, a save-as-you-earn scheme, a colleague referral scheme (earning £1,000 per referral), and a Benefits App with discounts and cashback at top retailers.
• Wellbeing Services - 24/7 GP service, mental health support, physiotherapy, cycle to work, eyecare vouchers, Health Cash Plan, Dental Plan, and Travel Insurance.
• Community - New offices with modern break out areas, free car parking, onsite canteen, kitchen facilities, TV area, and shower facilities for cycle to work users.
• FMGive - Paid working day each year dedicated to volunteering with local charities.
• Motoring Benefits - Exclusive colleague vehicle-leasing schemes, discounted repairs, and reduced rates on weekend car and van hires.
• Stream - A free financial wellbeing app that offers more control over pay, saving, financial advice, and additional discounts.

Qualifications

• Previous experience in motor claims or vehicle recovery.
• Strong communication and decision making skills; a real team player.
• Ability to develop rapport with customers and partners quickly over the phone.
• Focus on delivering excellent customer experience.
• Effective management of pressured situations in a sensitive and professional way.
• Confident user of telephone and office-based IT systems.

EEO Statement: We are committed to building a diverse, inclusive, and respectful workplace where everyone can thrive. We actively welcome applications from people of all backgrounds, experiences, identities, and abilities. If you need adjustments at any stage of the recruitment process, just let us know. We're here to support you.