RAMP Duty Manager

Overview

People. Passion. Pride. This is what has driven our teams since 1833.

Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at 350 locations in more than 65 countries, across six continents.

But at the heart of our business is our people.

Role Purpose

Reporting to the Ramp Manager, this role manages the day-to-day operations of our Airside teams. You will be responsible for managing resources to fulfil our service standards for our Customer Airlines, monitoring turnarounds via SMART audits, entering any accidents or incidents into MORSE with detailed and accurate reports, and ensuring that our ground handling is delivered safely on time and consistently in line with service level standards for both on time and station performance. You will influence and facilitate the consistent delivery of a "World Class" product to our Airline Customers.

What you will be doing

• Working knowledge of the Airside functions, GSE, Interior & Exterior Cleaning, Team Leader & BRS, supporting in peak periods as part of the team where required (subject to training).
• To consistently deliver the highest possible level of customer service.
• Responsible for ensuring the airlines product is delivered consistently to demanding service level standards and on time performance targets to our customer airlines.
• Good working knowledge of Airlines and Airport Authorities.
• Provide detailed information for any service failure for Ramp, Presentation, Operations & Bag-hall to the Head of Airside, liaising with all departments to ensure accurate information is gained before sending final report to the customer airline.

Safety, Security, Wellbeing and Compliance

You will have a responsibility and duty whilst at work to take reasonable care of the health, safety and wellbeing of yourself and others in accordance with provided information, training, and workplace health and safety rules or procedures. The company is committed to providing a safe working environment for all staff members. In all areas of our business there is a potential risk to the health, safety and welfare of everyone on our sites through the misuse of alcohol and drugs. As such the Company prohibits such misuse and carries out regular testing to enforce our Substance Misuse Policy.

What we are looking for

• Good verbal communication skills.
• A full 5 year work/unemployment/education history.
• Proof of address.
• Criminal Record Check and Airside Security Clearance.

Diversity

Menzies Aviation are a committed equal opportunity employer and encourage applications for suitably qualified and eligible applicants regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy, and maternity. We strive to create an inclusive working environment, where the different knowledge, perspectives, experiences, and approaches of our global workforce are represented and everyone feels valued and can reach their full potential.

Application Instructions

Is this role ticking all the boxes for you? If so, please click apply now!