Radiology Reception Booking Officer

Warrington and Halton Teaching Hospitals NHSFT

Radiology Reception Booking Officer

The closing date is 08 March 2026

An exciting opportunity has arisen to work in the Radiology Department.

We are looking for an 'amazing' Radiology Appointments Officer to work within a team of dedicated staff within the Radiology Department.

The successful candidate will need to always provide high level customer service and possess excellent communication skills. Excellent interpersonal skills are an essential part of this role.

She/he will be expected to cover Reception duties, be responsible for providing a central service for the scheduling of all Radiology appointments by ensuring compliance with IR(MR)R, RCR guidelines, Trust, and Department guidelines/protocols. Communicating with patients, consultants and staff at all levels and possess the ability to empathise with patients and relatives regarding procedures and appointments.

The successful candidate must be computer literate, have clerical experience and possess numeracy and literacy skills.

Knowledge of the CRIS and Lorenzo system would be an advantage, but this is not essential as training will be given on the job.

The candidate must have a flexible approach to working hours to meet service level requirements and will be required to work at Warrington and Halton Hospitals (both sites) to suit service needs. The core hours will be Monday-Friday 8am-8pm with requirement of weekend and evening working on a rotational basis to support the departmental schedules.

Main duties of the job

1. To maintain a comprehensive radiological examination appointment system for the Department by ensuring all appointment requests are accurately input onto the x ray system in a timely manner, in line with Trust and Government guidelines.
2. To undertake a comprehensive search of systems to cross reference patient examinations to ensure no duplicate requests are inputting and ensure patient demographic data is accurate.
3. Where appropriate, to ensure requests are verified by x ray consultants and clinical leads prior to the appointing and providing print outs of previous reports to facilitate this process.
4. Take action as necessary to ensure patient DNAs are recorded and dealt with in line with Trust protocols.
5. To encompass and utilise new technologies as and when they become operational.
6. Regular communication with Wards, GPs and outpatients using written and verbal communication regarding servicing/breakdown of rooms etc., which will affect patient diagnosis.
7. Regular direct communication with GPs, Consultants, Ward and patients regarding diagnostic procedures whilst maintaining confidentiality at all times.
8. Daily contact with senior diagnostic staff and consultants regarding staffing, room availability and urgent requests.

About us

Warrington and Halton Teaching Hospitals NHS Foundation Trust is a caring and compassionate organisation that is both ambitious and innovative. We are committed to delivering the best outcomes for our patients and providing a positive experience of our staff. We aspire to be outstanding for our patients, our communities and our staff and are committed to being a great place to receive healthcare, work and learn.

Straddling the neighbouring boroughs of Warrington and Halton we are part of the Cheshire and Merseyside Integrated Care system. Our hospitals are ideally situated to meet the growing healthcare needs of the 330,000 population of these boroughs.

Warrington Hospital is home to our emergency, critical care and maternity services, Halton Hospital is focused on elective procedures and the Runcorn Urgent Treatment Centre, although many services are offered at both sites and in community hubs.

A CQC rated 'good' organisation with 'outstanding' features, we are working towards university hospital status, having achieved teaching hospital status in 2019.

We employ nearly 5,000 people from over 80 nationalities, striving to be a diverse, inclusive employer and recognised leader in equality. We support flexible working, welcoming flexible applications. Proud of our many accreditations, we are embedding an anti racist approach in all we do.

Job responsibilities

We have an exciting opportunity to be part of a friendly and innovative service that prides itself on high quality care and positive patient and staff experience. We are looking for an ambitious and organised Radiology Appointments Officer, who has excellent interpersonal and communicationskills to join our amazing admin team within the Radiology service.

FULL JOB DESCRIPTION ATTACHED

Person Specification Experience

• Experience of dealing with the public in a customer care/administration role
• Previous NHS Office/Reception role

Qualifications

• English and Mathematics GCSE
• Demonstrable working experience equivalent to NVQ 2 in Customer Service/ Business Administration
• RSA II (Typing)
• ECDL or working towards
• Good interpersonal skills and ability to relate to people with tact and diplomacy
• Positive and enthusiastic approach to work
• Polite and courteous
• Knowledge of Trust PAS system
• Knowledge of CRIS system
• Knowledge of Lorenzo system
• Knowledge of ICE

Specific role requirements

• Pressurised and reactive environment
• Ability to empathise with people, showing understanding for patients and relative's needs

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Warrington and Halton Teaching Hospitals NHSFT