Radiology Administrator Clonsilla/Head Office

Position Summary:

This is an exciting time to join the market leader in telehealth services in the UK and Ireland as we are looking to bring onboard a full time Radiology Administrator to join our growing team in our Dublin clinic(s). Joining a dynamic team within our Radiology clinic(s) in Dublin, you will be a key player in our organization making sure patients have the best experience in our clinics. This is a great opportunity for someone with great organisational and people skills, who has a passion for healthcare, helping others and a personal care for the productivity of our clinics.

This job description is neither exclusive nor exhaustive. The duties and responsibilities may vary from time to time in light of changing circumstances and in consultation with the post holder.

Key responsibilities:

• Responsible for managing inbound and outbound phone calls
• Arriving patients for their scheduled appointments
• Scheduling patients
• Sending appointment reminders
• Optimising the appointments
• Rescheduling patients when applicable
• Liaising with clinical staff when applicable
• Managing referrals
• Meeting scheduling KPIs
• Help with different shared email boxes and daily checks
• Ensuring excellent customer service to our referring hospitals and practices
• Help with audits and out-of-hours services to multiple sites across Ireland
• Basic reporting work
• Ad hoc administrative duties as required
• Radiology assistant duties in our clinics when needed. Full training will be provided

Essential Skills:

• Previous administration experience customer facing
• Strong administrative skills
• Dynamic personality with a willingness to consistently learn new things and upskill
• Real team player
• Responsive and accountable
• Able to take the initiative and think outside the box when needed
• Customer/patient focused
• Strong communication skills
• Good knowledge of Office pack, especially Excel, Outlook, and SharePoint
• Excellent phone manner
• Ability to work in a fast paced environment
• Ability to multitask
• Resilient, flexible and open to change. No one day is the same at Medica!

Desirable Skills:

• Previous healthcare experience

Hours:

• 37.5 hours per week Monday - Friday

Location:

• Flexible working between Clonsilla (Oakwood Medical Practice) and Medica Head Office, Rockfield Medical Campus, Balally, Dublin 16, D16 W7W3