Radiology Administration Assistant

Radiology Administration Assistant

Closing date: 30 April 2026

We are looking to recruit a full time receptionist to join our reception team within the Radiology Department.

The role will encompass dealing with patients, clinical and non clinical staff by face to face and telephone; you will require excellent communication skills. A flexible approach to this role is essential to ensure the demands of the service are met.

As part of the team you will be registering patients onto the department's RIS system where accuracy is essential.

Working knowledge of all common computer applications including Word is essential, as you will be required to carry out a wide range of transactions and associated data input. Specialist training will be given on in house systems.

37.5 hours per week, Monday - Friday between the hours of 0800 - 1700. Cover at the Hospital of St Cross may be required in this role.

Sponsored? Please be advised that sponsorship is not eligible for this post.

Interviews are proposed for 13 May 2026.

Successful applicants will be required to provide an immunisation and vaccination report, from either their current UK occupational health provider or their UK GP.

Main duties of the job

• Act as the first point of contact for patients and visitors dealing with routine enquiries and liaising with others as appropriate.
• Book patients for their appointments.
• Process referrals in line with departmental guidelines.
• Maintain an efficient and comprehensive administrative service, including photocopying, providing support to the departments and other team members as requested.
• Utilise relevant Trust IT systems, as determined by the role, ensuring all relevant patient data is collected and input accurately in line with Trust guidelines. These systems may include IPM, CRRS, Opera, CRIS, Ultra, Respond, IMPAC etc.
• Maintain both manual and electronic filing systems and databases, as required by the department and Trust policies, ensuring all documents are accurately and appropriately archived.

Job responsibilities

• Communicate with staff, patients and/or external organisations using appropriate methods.
• Be responsible for the receipt and distribution of incoming/outgoing post and act accordingly.
• Prioritise daily tasks to achieve set timescales.
• Act as the first point of contact for complaints within the department, dealing with them in line with Trust policy and departmental standards.
• Provide appropriate cover in the absence of other team members.
• Continually contribute to patient and business improvement agendas; share ideas for potential service improvement.
• Assist with training new team members in Trust operational systems and department procedures.

Person Specification Qualifications

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Experience

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Knowledge

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Skills

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Commitment to Trust Values and Behaviours

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Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

University Hospitals Coventry and Warwickshire NHS Trust

Address

University Hospitals Coventry and Warwickshire

University Hospitals Coventry and Warwickshire