Quotes Coordinator

Quote Coordinator - Cookstown

The company:

Our client an award-winning organisation based in Cookstown is firmly established as one of Europe's largest manufacturing organisations and is a market leader in their industry. They are a family-run company and have successfully been trading for over 30 years and now have sites across Europe.
They are recruiting for a Quote Coordinator. This is a 12 month contract initially to cover maternity. Hours of work are Monday-Friday 9-5. Salary can be discussed at interview.

As Quote Coordinator duties include:

Delivering excellent levels of customer service

Building strong working relationships with existing and potential customers

Co-ordinating a high volume of quotations for a wide range of products

• Collaborating with internal teams to support the delivery of technically accurate, timely and commercially astute quotations
• Communicate effectively via email, on the phone and in person
• Instil and maintain a customer service culture (internal and external) where the customer always comes first
• Check leads to identify and remove duplicate entries at the earliest opportunity
• Review and triage quotations requests from existing and potential customers - internal and external
• Understand customer requirements to support the provision of accurate and time-sensitive quotations
• Co-ordinate the collection of all necessary information
• Enter the baseline information required on the company's Customer Relationship Management (CRM) system
• Ensure that all documentation supporting quotations requests is uploaded to the company's CRM system before opportunities are released for quoting
• Collaborate and communicate with internal teams to manage the work flow and ensure quotations are completed accurately and on time
• Prepare and maintain a repository of templates and response content for managing enquiries
• Work closely with Sales Managers to ensure that customers' needs are understood and met, if not exceeded
• Seek feedback from customers (internal and external) to support continuous improvement in service levels and conversion rates
• Deal with customer queries and provide updates on progress

What you get in returnYou will get an excellent starting salary, hybrid working from home 1 day a week after training, 32 days holidays, 5% pension and a great opportunity to join a reputable leading engineering firm.
If you are interested in this role please call Brian in Hays on or email cv

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