Quality Systems Manager

Quality & Compliance Systems Manager

• Annual Salary: To be discussed
• Location: Andover, England
• Job Type: Full-time

We are seeking an experienced and proactive Quality & Compliance Systems Manager to lead our quality assurance, compliance activities, and oversee our HR and Health & Safety functions. This key leadership role is crucial for maintaining high standards of compliance with regulatory requirements, driving continuous improvement, and fostering a positive culture across the organisation.

Day-to-day of the role:

• Oversee the establishment, implementation, and continual improvement of the Quality Management System (QMS) in accordance with ISO 9001:2015.
• Plan and lead effective audit programmes, conduct root-cause analyses for non-conformities, and drive corrective and preventive actions (CAPA).
• Ensure compliance activities are followed and all company policies are maintained.
• Help the organisation assess quality risks and identify the expectations of stakeholders.
• Act as the primary point of contact for customer complaints, supplier quality issues, and third-party certification bodies.
• Track quality metrics and report to senior management to effectively evaluate QMS performance and commitment.
• Oversee the Health and Safety requirements both internally and for our customers.
• Work closely with Senior Management and external consultants to ensure compliant HR policies and processes.

Required Skills & Qualifications:

• Proven experience in Quality Management or Quality Engineering.
• Strong understanding of customer expectations and regulatory requirements.
• Ability to balance business objectives with quality and compliance needs.
• Excellent communication and relationship-building skills to clearly explain quality requirements to different audiences and influence stakeholders.
• Analytical thinker with a process-oriented mindset to identify trends, root causes, and improvement opportunities.
• Ability to create concise reports, procedures, and processes.
• Self-motivated and organized.
• Full driving licence with willingness to travel on occasions.
• Desirable: ISO 17025:2017 awareness, Internal or Lead Auditor training, H&S experience.

Benefits:

• Competitive salary.
• Opportunity to lead in a critical and impactful role.
• Dynamic and supportive work environment.
• Professional development and training opportunities.