Quality Officer

Job Title: Security Quality Officer

Reporting to: Senior Quality Manager (Security and Protective Services)

Salary: £24,920

JOB PURPOSE

• To ensure compliance with the requirements of the SIA and other regulatory bodies for BIIAB Security and Protective Services Qualifications Limited (BIIAB).
• To support the Senior Manager Security and Protective Services in delivering, monitoring, evaluating and improving quality assurance as it relates to business and regulatory compliance.
• To support the Senior Manager Security and Protective Services with Centre recognition and associated qualification approval processes and procedures.

MAIN DUTIES AND RESPONSIBILITIES

• To support with compliance processes and procedures including self assessment and validation.
• To monitor and respond to emails in the Security inboxes, assigning to other team members as appropriate, within agreed timeframes.
• To make entries to the C&R tracker including A8.7 as directed and provide summary information as required.
• To undertake rebranding for all internal documents as requested following branding guidelines.
• To process centre approval applications following the process for Security and Protective Services centres from start to completion with final sign off from the Senior Manager Security and Protective Services.
• To process qualification approvals accurately up to and including level 2.
• To ensure the effective and efficient control of information and data in line with GDPR requirements.
• To support in the Quality Assurance process; scheduling standardisation meetings, EQA visits, reviewing and monitoring action plans and checking invoices are ready for authorisation.
• To process site and venue approvals in line with current SOP for the security sector and with support, where needed, from the senior officer.
• To support the Senior Manager (Security and Protective Services) with the first stage of investigations and evidence gathering for Centre enquiries, appeals, complaints, malpractice and maladministration cases in relation to Security and Protective Services.
• To support on the completion of the desk top elements of internal audits.
• To process centre related Conflicts of Interest for Security and Protective Services.
• To carry out duties and responsibilities in line with the appropriate policies.
• To maintain accurate and up to date records and provide data, as required.
• To ensure appropriate security and confidentiality.
• To make recommendations for improvements to systems, processes and procedures within scope.
• Assisting in producing written guidance for centres/internal staff on a range of different topics such as Go React, exams and comms.

The above duties are not exclusive or exhaustive and the post holder may be required to carry out such other appropriate duties as may be determined by the Senior Quality Manager (Security and Protective Services) and Head of Quality and Regulation.

OTHER DUTIES

• To contribute to the operational activity of the organisation where this relates to the overall benefit of Skills and Education Group. Such activity and its scope will be jointly agreed in advance.
• To ensure awareness of, and compliance with, all health and safety requirements taking reasonable care of the health and safety of yourself and other persons in accordance with the provision of Health and Safety legislation.
• To exercise proper care in operating, handling and safeguarding any equipment and appliances provided and issued by Skills and Education Group for individual or collective use in the performance of duties.
• To keep up to date, so far as is necessary for the efficient execution of the role, with new legislation, procedures and methods.
• To participate in the Group's appraisal process and to undertake appropriate training/development to ensure up to date knowledge and practices are applied and maintained for the efficient and effective performance of the post and to support the Company's strategic objectives.
• To uphold and promote the Group's Equal Opportunities and Diversity policies and practices.
• To present an appropriate professional image on official Company business.

TERMS AND CONDITIONS

This post is subject to the terms and conditions determined by Skills and Education Group.

PERSON SPECIFICATION QUALIFICATIONS

• Good standard of education evidenced by GCSEs or equivalent -E
• Level 3 in Customer Service/Business Administration -D

KNOWLEDGE AND EXPERIENCE

• Accurate data management skills including entry, validation and reporting -E
• Knowledge of working in an education/training environment -D
• Knowledge of quality assurance processes and reporting systems -D
• An understanding of the requirements of regulatory bodies such as Ofqual -D

SKILLS

• Excellent IT skills. Competent in Microsoft Office (Outlook, Word & Excel) - E
• High standards of accuracy and attention to detail -E
• Excellent written and verbal communication skills; presenting information logically and concisely in ways that promote understanding -E
• Good interpersonal skills, confident and professional telephone manner -E
• Organisational and time management skills with the ability to manage and prioritise own workloads -E
• Effective problem solving techniques -E
• Ability to work effectively with cross functional teams to achieve common objectives -E

PERSONAL ATTRIBUTES

• The ability to use own initiative and know when to seek advice -E
• Treat people fairly and respectfully -E
• Acts with professional integrity at all times -E
• Committed to high standards of quality and seeks to improve systems and processes -E
• Ability to work effectively when under pressure to achieve tight deadlines -E
• Able to develop and maintain strong, effective and professional working relationships -E
• Committed to continuous self development -E

ADDITIONAL

• Flexibility in working hours if necessary -E
• Capability to work from home if required - D