Quality Monitoring Officer

Job Title: Quality Monitoring Officer

Location: Manchester University Foundation Trust, M13 9WL

Salary: £26,500 per annum

Hours: 40 Hours a Week / Monday to Friday / 08:00 - 16:00

Access to Sodexo Benefits

Join Sodexo and play a key role in upholding and continuously improving service excellence across our operations.

In this role, you will undertake daily cleaning audits to ensure high standards are consistently maintained, promptly escalating any rectifications or areas of concern.

You will work closely with key stakeholders to build strong, collaborative relationships that drive continuous improvement in operational standards.

The role will also involve supporting other monitoring activities as required, including patient experience surveys, food service observations, and service KPI monitoring.

Responsibilities

• Conduct audits, patient surveys, and monitoring checks accurately and efficiently.
• Act as a subject matter expert on monitoring systems, checklists, and performance standards.
• Maintain strong knowledge of National Standards of Cleanliness and auditing protocols.
• Manage and interpret patient satisfaction surveys and service performance data, ensuring GDPR is adhered to at all times.
• Provide accurate, timely data to support Monthly Performance Reports and dashboards.
• Liaise with stakeholders on quality, performance issues, and corrective actions.
• Ensure compliance with Trust infection control policies and data protection requirements at all times.
• Represent Sodexo professionally, including troubleshooting monitoring software issues and supporting systems improvements.

Qualifications

• Strong communication skills with the ability to clearly articulate and explain findings.
• Excellent interpersonal skills and the ability to work effectively with a wide range of stakeholders.
• Proven team player with the ability to work on own initiative.
• Flexible and resilient, with the ability to perform well under pressure.
• Highly IT literate, with confidence using multiple systems and tools.
• Practical knowledge of IT-based quality management systems (desirable).
• Experience managing performance and quality assurance within structured or contractual environments (desirable).
• Experience in a monitoring role, domestic services, and/or a healthcare setting (desirable).

Benefits

• Unlimited access to an online platform offering mental health and wellbeing support.
• Employee Assistance Programme to help with everyday issues or larger problems, including legal and financial advice, support with work related issues or personal issues such as bereavement.
• Access to a free health and wellbeing app that provides rewards for maintaining a healthy lifestyle and includes access to a 24 hr virtual GP and various other services.
• The Sodexo Discounts Scheme, offering great deals 24/7 (also open to friends and family) and/or the prepayment cashback card.
• Money Insights and financial benefits via the Salary Finance Platform.
• Retirement Plan membership.
• Death in Service benefit for colleagues who pass away whilst employed by Sodexo.
• Learning and development tools to support career growth.
• Cycle to Work Scheme.
• Volunteering opportunities to support worthwhile causes in our communities.
• Flexible and dynamic work environment.
• Competitive compensation.
• Full training and full protective uniform supplied.

Commitment to Inclusion

We are committed to being an inclusive employer. We welcome and encourage applications from people with a diverse variety of experiences, backgrounds, and identities. We encourage our employees to get involved with our Employee Networks such as Pride, Sodexo Parents & Carers, Sodexo Disability, Ability Network, So Together, Generations and Origins.

Company Overview

Sodexo's purpose is to create a better everyday life for everyone. As the global leader in services that improve the quality of life, we operate in 55 countries, serving over 100 million consumers each day through our unique combination of on site food and FM services, benefits & rewards services, and personal & home services.

Application Policy

Sodexo reserves the right to close this advertisement early if we receive a high volume of applications.

Additional Information

Jobs are provided by the Find a Job Service from the Department for Work and Pensions (DWP).