Quality Coach: Adviser Development & Improvement

Citizens Advice Sandwell & Walsall are looking for a Quality Coach to join our team. This is an exciting opportunity to help ensure we deliver high-quality, consistent and compliant advice services that make a real difference to our clients while supporting the development of our advisers and volunteers.

Working closely with managers, staff and volunteers, you'll lead on quality assurance activities, provide coaching and feedback, and promote a culture of continuous improvement.