Quality Coach

Citizens Advice Sandwell & Walsall are looking for aQuality Coach to join our team. This is an exciting opportunity to help ensurewe deliver high-quality, consistent and compliant advice services that make areal difference to our clients while supporting the development of our advisersand volunteers.

Working closely with managers, staff and volunteers, you'lllead on quality assurance activities, provide coaching and feedback, andpromote a culture of continuous improvement. You'll help embed best practice,maintain Citizens Advice Quality of Advice standards and strengthen serviceperformance to ensure outstanding client outcomes across the organisation.

Applicants must have the right to work in the UK. Proof ofeligibility will be required before employment begins.

We appreciate your interest in this opportunity and wish youall the best with your application!