Quality Assurance Supervisor I

About Us: Peli BioThermal Ltd. offers the widest range of temperature-controlled packaging and service solutions to the global life sciences industry. The company is the recipient of two Queen's Awards for Enterprise: International Trade in 2018 and Innovation in 2017. The company's products ensure that delicate biological materials arrive intact and effective, despite exterior environments. Peli BioThermal is dedicated to developing innovative products designed to fulfil the complex needs of the global life sciences industry. The company's customers benefit from its extensive expertise in ensuring that temperature stability is maintained throughout the distribution chain. The company also offers a complete portfolio of services and software to support end-to-end temperature-controlled packaging asset management. For more information, visit

What You'll Do

Oversees the inspection and testing of materials, parts, and products to ensure adherence to established standards and specifications across EMEA manufacturing and services operations. Collaborates with production supervisors and Services Operations management to ensure sufficient quality support manufacturing and services needs. Provides direction and guidance to inspection team members, including setting priorities, delegating work, and providing training and performance feedback.

• Attendance of the daily morning meetings to be advised of any challenges or to follow up on open activities.
• Manage the returned materials authorization (customer returns) physically and systemically.
• Responsible for the Materials Review Board Process (rejected products) and allocation of tasks to relevant departments through to completion.
• Provide initial training to new inspectors, and others requiring knowledge of quality procedures and methods.
• Partner with production and services supervisors/personnel to determine daily priorities and coverage.
• Collaborate with appropriate functions to understand tactical and strategic objectives affecting quality inspection, production, assembly activities.
• Audit and monitor quality requirements in accordance with company quality assurances policies and customer specifications.
• Facilitate and manage the inspections on first articles, in-coming materials, in-process production, and finished goods.
• Provide notification of observed Manufacturing and Services nonconformances, and works with appropriate functions to determine root cause, correction, and corrective actions.
• Support identifying trending key inspection process metrics. Identifies negative quality trends/risks and recommends continuous improvement activities.
• Manage product identification (labeling) and traceability activities.
• Work with appropriate functions to resolve inspection questions. Communicates with engineers for support where needed to ensure that components and finished products are compliant to published specifications.
• Provide support and perform additional duties as assigned by Global Manager - Quality.

The role is site-based, located in Leighton Buzzard. Commutable from Bedfordshire, Hertfordshire, Buckinghamshire, Northamptonshire and surrounding areas.

What We're Looking For

• Four or more years' experience in quality inspection or quality-related role preferred.
• Two- or four-year College or technical degree, preferred. Quality or other applicable certification highly desirable.
• Experience in a lead role.
• Must have general knowledge of quality system requirements such as ISO 9001 or equivalent.
• Computer knowledge, including proficiency with MS Office applications: Outlook, MS Word, Excel, etc.
• Exceptional attention to detail and accuracy.
• Excellent written and oral communication skills in English.
• Familiarity with engineering and manufacturing documentation, and Bills of Material (BOM's).
• Certified, or willing to train to operate forklift truck.
• Familiarity with basic machinery and ability to learn and perform equipment test procedures where required.

What's In It For You

Join a company that truly values its employees! We offer a relaxed and casual work environment, a strong commitment to giving back to communities, and a focus on employee satisfaction. With regular opportunities to share feedback with leadership and structured performance evaluations, we ensure that your voice is heard and your growth is supported.

• Salary sacrifice pension with a competitive match
• 26 Days Paid Holidays per year plus Public Holidays
• Company Bonus Scheme
• Free On-Site Parking
• Free Tea, Coffee and fresh fruit provided to all employees
• Global Mental Wellness Program
• Quarterly Employee Celebration Days
• Service Recognition Program
• Employee referral program - get paid to work with your trusted network.

About us

Peli BioThermal is a global leader in the design and manufacture of single use and reusable temperature-controlled packaging solutions for the highly regulated pharmaceutical, biotech, and clinical trials industries. Peli BioThermal is a great place to work and offers employees the opportunity to flourish and excel in a high-growth, fast-paced, creative, and exciting environment!

What happens next?

If your application is successful, you'll be invited to a first stage screening interview with one of our local HR Partners. At Peli BioThermal it's important to ensure our talent promotes and embraces the Pelican Universal Behaviours, in order to unite and work together as one global team.