Quality Assurance Manager

Quality Assurance Manager Location: London office Contract Type: Permanent Work Pattern: Full Time and Hybrid (3 days office based) Quality Assurance Manager This newly created role will be part of the Service Delivery team that sits within our London and UK Regions COO function, playing a vital role in supporting the various business lines within our Underwriting teams, based in our London and other regional Sompo offices. Overseeing service delivery (both directly and through our outsourcing partners) and ensuring alignment and adherence of the quality assurance framework with business objectives and regulatory requirements. Identify training needs to support the provision of training and development opportunities to enhance necessary skills and knowledge across Operations as well as other business functions. This will include: working closely with team leaders on identifying trends, and areas of concern with how processes and controls are being followed, so that the Operations Enablement Lead can provide targeted training interventions. Building strong relationships as well as role-modelling collaboration across the wider Operations space (with both on- and offshore teams) by acting as a process subject matter expert on key underwriting processes.Significant experience of specialty and commercial insurance, and the London market.Experienced and confident team leader with at least 6 years of operational managementexperience.Ability to represent Operations at senior levels with confidence.Data driven approach to measuring serviceand ability to analyse trends in data.Strong problem solving and decision-making abilities. Working knowledge of Insurance Underwriting systems.We're Sompo, a global provider of property, casualty, and specialty insurance and reinsurance. Building on Sompo Holdings' 130 years of innovation, we're committed to applying all of our experience to simplify yours. We are Sompo, a global provider of commercial and consumer property, casualty, and specialty insurance and reinsurance. Building on the 130 years of innovation of our parent company, Sompo Holdings, Inc., Sompo employs approximately 9,500 people around the world who use their in-depth knowledge and expertise to help simplify and resolve your complex challenges. Because when you choose Sompo, you choose The Ease of ExpertiseTM . "Sompo" refers to the brand under which Sompo International Holdings Ltd., a Bermuda-based holding company, together with its consolidated subsidiaries, operates its global property and casualty (re)insurance businesses. Sompo International Holdings Ltd. is an indirect wholly-owned subsidiary of Sompo Holdings, Inc., one of the leading property and casualty groups in the world with excellent financial strength as evidenced by ratings of A+ (Superior) from A.M. Best (XV size category) and A+ (Strong) from Standard & Poor's. Shares of Sompo Holdings, Inc. are listed on the Tokyo Stock Exchange. To learn more please follow us on or visit .