Quality & Customer Care Advisor

.Quality & Customer Care Advisor page is loaded Quality & Customer Care Advisorlocations: Manchester-Manchester-United Kingdomtime type: Full timeposted on: Posted Todayjob requisition id: WD Manchester - Office Based Full-Time Onsite We are looking for a B2B Quality & Customer Care Advisor to support our business customers across services including intruder alarms, fire detection, CCTV, and access control. You'll deliver high quality customer interactions, manage queries, and help drive continual improvement across service delivery. What we offer• Competitive Salary: Reflecting your skills and experience. • Flexible Leave Entitlement: 25 days of annual leave (pro-rated in hours) plus time off in lieu for any Bank Holidays worked. • Holiday Purchase Scheme: Buy up to 10 additional days, increasing your total annual entitlement to the equivalent of up to 35 days. • Comprehensive Benefits: Including pension plan (up to 7% employer contribution match), life assurance, employee assistance program, and referral scheme. • Exclusive Discounts: With high street brands, cycle-to-work scheme, and discounts on Johnson Controls security products. • Career Development: Extensive opportunities for growth and advancement. What you'll do:• Handle customer enquiries via phone and email • Support account management and build strong customer relationships • Monitor quality and identify improvement opportunities • Analyse data and identify trends to enhance the customer journey • Work closely with internal teams to resolve issues and improve processes • Take ownership of customer queries through to resolution What we're looking for: Must-Have: • Strong customer service and communication skills • Ability to manage multiple priorities effectively • Attention to detail and strong organisational skills • IT literacy and experience using CRM systems • Proactive, team-focused mindset with a passion for improvement Nice-to-Have: • Experience with Salesforce • Background in quality frameworks or data analysis • Experience working cross-functionally buildings have a purpose. They are places for people to live or work. Facilities for learning or healing. Venues for entertainment and shopping. Sites for the specialized storage of tangible goods or mission-critical data. Your buildings have a huge variety of functions; they are central to your mission. This is where Johnson Controls comes in, helping drive the outcomes that matter most. Through a full range of systems and digital solutions, we make your buildings smarter. A smarter building is safer, more comfortable, more efficient, and, ultimately, more sustainable. Most important, smarter buildings let you focus more intensely on your unique mission. Better for your people. Better for your bottom line. Better for the planet.At Johnson Controls, we've been making buildings smarter since 1885, and our capabilities, depth of innovation experience, and global reach have been growing ever since. Today, we offer the world's largest portfolio of building products, technologies, software, and services; we put that portfolio to work to transform the environments where people live, work, learn and play.